Warranty



Break-A-Way Slalom Pole Warranty Thank you for purchasing a high quality Break-A-Way product. These Break-A-Way gates offer a generous warranty, where broken components according to below will be exchanged for new ones (maximum once during warranted period). Marking of gates with paint will void warranty since this will have a damaging effect on plastics. Shafts:

  1. 1 year warranty, from purchase date, restricted to 25mm, 27mm, and 31mm flex pole shafts, covers shafts that have broken under what could be considered normal use of gates during alpine skiing training and racing.
  2. A portion of the shaft (longer than half the shaft’s original length), containing one date stamp, must be returned to STI d.o.o. for inspection and evaluation.
  3. Copy of invoice must accompany the reclamation claim.
  4. Freight cost in conjunction with reclamation claim will be at customer’s expense.

Flexes:

  1. 2 year warranty, from purchase date, covers flexes that have broken under what could be considered normal use of gates during alpine skiing training and racing.
  2. The part of the flex with date stamp must be returned to STI d.o.o. for inspection and evaluation.
  3. Copy of invoice must accompany the reclamation claim.
  4. Freight cost in conjunction with reclamation claim will be at customer’s expense.

Bases:

  1. 1 year warranty, from purchase date, covers Screws that have broken under what could be considered normal use of gates during alpine skiing training and racing.
  2. The part with date stamp must be returned to STI d.o.o. for inspection and evaluation.
  3. Copy of invoice must accompany the reclamation claim.
  4. Freight cost in conjunction with reclamation claim will be at customer’s expense.

Replacement components will be marked according to below, so that the warranty can only be claimed once.

Proper Storing of Break-A-Way Poles – Off Season: Despite our gates being produced from the finest raw materials to make them ultimately suited for the intended use, is it essential that they be stored in a cool location and away from UV-light (sunlight), since this has a deteriorating effect on plastics. Gates stored in sunlight for extended period of time will show signs of fading which could by inspection void the warranty. We sincerely hope you will be yet another of our very pleased Break-A-Way customers.